Etana, dedicated purely to business insurance, has eliminated human error in the risk assessment process. The new computer-based Advanced Risk Questionnaire (ARQ) delivers consistent excellence irrespective of the skill and experience of the user, or distractions and time pressures on the prospective client during an evaluation.
“The current situation is that human factors lead to oversights and errors causing businesses to miss out on receiving possible premium discounts due to inferior risk evaluations and risk management guidance,” he says.
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Marcel Wood heads Etana’s risk management division. Before starting in insurance he worked for the fire department, rescuing people and (literally) putting out fires. He’s passed through Munich Re and Santam, and has designed the only risk management tool aimed specifically at the insurance industry – ARQ. Marcel is a mean guitarist, a brilliant vocalist and an accomplished soccer player with the personal motto: “Do your best all the time”.