Order your Etana surge protector today!

Etana's money-saving surge protector

There has been a massive response to the surge protector article featured in this week’s March 2011 newsletter, with more than 100 queries jamming Etana’s inbox.

The most common enquiries – where to find a surge protector, how the process works, how to install the device and the discount structure – have been addressed below.

Etana’s approved surge protector is a device designed to safeguard households and businesses from the damage caused by lightning power surges.

How to contact the product supplier – Surgetek

Surgetek has introduced a share call number and an email address dedicated to the insurance industry, and will undertake to respond within 24 hours to all queries/calls. After the site inspection is carried out, the lead time for the recommendations/quotation could be up to one week.

Call 0860 4 SURGE (78743) or email .(JavaScript must be enabled to view this email address).

How will the process work?

In order for Etana insurance brokers and Surgetek to maintain control, the client’s name and policy number will be used for tracking purposes and authenticated with Etana brokers. This is to safeguard Surgetek’s discount policy, which will be offered exclusively to Etana policy holders.

Once authentication is received, they will formally quote the policy holder for an appropriate surge/lightning protection solution and explain the installation process.

Installation process

Surgetek will advise the client on the lightning and surge protection solution, and explain the options available to them. Since Surgetek is purely a specialist supplier of SABS IEC compliant lightning/surge products, which can be installed by any registered electrician, they propose the following:

• The client can either choose to purchase the arresters directly from Surgetek and have their own electrician undertake the installation
• If the client does not have or know of an electrician, Surgetek will refer them to Industrialised Wiring Harnesses (IWH), an installer who will submit a firm quotation after a site inspection
• Or they will be referred to the Electrical Contractors’ Association (ECA) website, where they can specify their city, and the ECA will randomly recommend five ECA members. The client can either choose to purchase the product directly from Surgetek, or have the electrician supply and install the product they specify (a handling fee might apply for this option 2 – IWH & ECA)
• Should the client accept and want to implement any of the above solutions, the installer will be required to provide pictures/photos of the installation to Surgetek. See example of picture above.

Discount structure

Surgetek offers a discount to the reseller, wholesaler and distributors of their products, and does not offer a discount to the end-user so as to maintain the integrity of the industry.

However, since they are now Etana insurance brokers’ preferred supplier of lighting and surge protection, they will offer a 20% discount to all Etana clients who elect to use the approved product/s.

People in Risk

Marcel Wood

Marcel Wood heads Etana’s risk management division. Before starting in insurance he worked for the fire department, rescuing people and (literally) putting out fires. He’s passed through Munich Re and Santam, and has designed the only risk management tool aimed specifically at the insurance industry – ARQ. Marcel is a mean guitarist, a brilliant vocalist and an accomplished soccer player with the personal motto: “Do your best all the time”.